FAQ

Yes. Anonymous, unfounded requests, as well as those revealing bad-faith or making use of improper vocabulary will not be considered by Sonae Ombudsman.
Yes. If you ask a third party, they can send the request to Sonae Ombudsman. The reply will always be sent to the original sender due to confidentiality duties we are obliged to.
No. Clients, employees or suppliers are not forbidden from contacting any competent judicial means, courts or any other extrajudicial resolution means.
No. The claimant does not have to pay for anything concerning their process.
The information related to the next Annual Shareholders General Meeting will be available at General Meetings – Shareholders
Sonae reports its consolidated results on a quarterly basis according to the information available at Financial Calendar.
According to the defined deadlines, an answer must be given within a maximum period of 30 days. This period may be exceptionally extended, in cases of extreme complexity.
Sonae’s share capital includes 2 billion outstanding shares. Sonae’s Bloomberg and Reuters tickers are, respectively, SON.PL and YSO.LS. This information can be found at Share Price – Codes and Indexes
We are available to make the desired changes to your request, as well as to clarify doubts regarding the submitted process, through the phone number provided on this page. 
The right to receive dividends remains to date the ex-dividend. The date of the ex-dividend of the last 5 years is provided in shareholder remuneration.
The consolidated financial statement of Sonae was prepared according to the International Financial Reporting Standards, as adopted by the European Union. To be considered as part of those standards, are the IFRS – International Financial Reporting Standards, issued by the International Accounting Standard Board (IASB), the International Accounting Standards (IAS), issued by the International Accounting Standards Committee (IASC) and their interpretations – SIC and IFRIC, issued by the International Financial Reporting Interpretation Committee (IFRIC) and Standing Interpretation Committee (SIC), which have been adopted by the European Union.  
You may check here the different ways to contact Sonae Ombudsman here.
Sonae’s fiscal year starts on January 1st and finishes on December 31st. 
Sonae’s share capital totals 2 billion euros.
Sonae’s Initial Public Offering occurred in 1983.
Sonae’s share nominal value amounts to 1 euro.
Sonae Ombudsman manages any compliment, information request, suggestion or complaint addressed to the companies for which it provides this service.
Sonae’s shares are traded in Eurnoext Lisbon, and are included in the PSI-20, the Portuguese main index.
Sonae’s corporate headquarter is located in Edifício 1.A, Lugar do Espido - Via Norte, 4471-909 Maia, Portugal. 
The answer is given by the business to which the request relates, and the process is monitored by the Sonae Ombudsman.
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